Where are you located?
Corporate Office & Liquid Manufacturing
160 Calle Iglesia, San Clemente, CA 92672
Innovation Center & Powder Manufacturing
151 Calle Iglesia, San Clemente, CA 92672
Warehousing & Distribution
1180 California Ave, Ste A, Corona, CA 92881
Do you manufacture your own flavors?
Yes, our flavors are developed and produced in our San Clemente, CA facilities.
What are your order lead times?
10 business days for liquid flavors and 15 business days for powdered flavors. Initial orders or a significant increase in order volume may require additional lead time.
To mitigate lead times, Blanket Purchase Orders (BPOs) or Stocking arrangements are available upon request.
What are your minimum order quantities?
4 gallons for liquid flavors and 100 LBS for powdered flavors, with exceptions for first orders and trial runs to one gallon or 25 LBS.
How much flavor do I need?
Usage rates vary by product type, but we typically see the below:
What forms of payment do you accept?
Check, ACH, wire transfer, VISA, MasterCard, and American Express.
What are your payment terms?
Net 30 on approved credit. Advance payment is required until credit is established.
Where can I find your credit application?
Our Customer Setup Form with Credit Application is available on our Downloads page.
Please send to customerservice@customflavors.com for review and processing. Typical turnaround time is 15 days.
How do I place an order?
Email your purchase order to customer service at customerservice@customflavors.com.
Please include the below information:
- Company Name
- Ship To Address
- Contacts
- Custom Flavors Product Code
- Quantities (w/Units)
- Desired Ship Date (see Order Lead Times)
How do I request a flavor sample?
Follow this link Request a Sample or email us at info@customflavors.com.
A member of our team will reach out to confirm your details prior to releasing your request to our Innovation Center.
Please be advised that Custom Flavors is a commercial scale flavor company and only provides samples to registered businesses.
What size sample is provided for a sample request?
1 ounce for liquid flavors and 75 grams for powdered flavors. Larger samples are available upon request.
What are your pickup hours and address?
Monday – Friday, 8:00 am – 3:00 pm
1180 California Ave., Ste A, Corona, CA 92881
What are your flavor and development capabilities?
We offer flavor creation, flavor matching, and finished product taste modification.
See more on our Explore Our Flavors page.
What industries do you serve?
You’ll find a complete list on our Flavor Applications page.
How is Custom Flavors different from other flavor houses?
Learn how we’re different on the Custom Flavors Advantage page.
